Terms & Conditions (Incomplete)
Design Service Agreement
You will be asked to sign a service agreement that covers specific details on your project before we begin working on your job. A copy of our standard Design Service Agreement can be found here. Please note that some language could be modified for your specific design project. We will allow you plenty of time to go read and understand the service agreement in-full before asking you to sign. The following items will give you a general overview of what our Service Agreement covers.
Deposits: We charge a 50% deposit on any new design projects that we accept. If you are a returning customer, and your account is in good standing, then we may only charge 25% for your design project. This determination will be made once we have all the information that pertains to your design project.
Deposit Refund: The deposit is generally considered as "Non-Refundable," however, should you decide to cancel your service agreement with us, a portion of your deposit may be returned to you if we are not too far along in your project. We will take then number of hours we have spent working on your project, multiply it by our hourly rate ($45.00/hr), and if the total amount has not exceeded your deposit, then we will return the difference back to you within 14 days of receiving your cancellation notice.
(Ex. You were quoted $1,200 to develop a small website for your business. You would have paid us $600 at the time of signing your service agreement. After one week, you decided you no longer needed a website built, which during this time we had already spent around 10 hours developing it. In this circumstance, you could receive $150.00 back from your initial deposit pending no other resources were used that required funding from the deposit.)
Rights of Usage: All original designs are the sole intellectual property of GRIDVIEW Design & Photography, unless otherwise stated in your service agreement. You will retain a license that grants you full access to the designs usage, and you can replicate the design on any needed materials. As the IP holder, GRIDVIEW also retains the rights to use your designs in any of our marketing materials or our design portfolio.
Web Compatibility: If we are developing a website for you, it is our standard procedure to design your site with compatibility for the following browser versions and above: Chrome 49, Firefox 51, Safari 10, Internet Explorer 11, Edge 13. If you require your site to be compatible with legacy browsers (ex. Internet Explorer 8 or 9), you will need to notify us of this requirement upfront, before we provide you with an initial estimate. Failure to do so will render the initial estimate null and void, and you can expect the final price of your project to be, at a minimum, 50% higher than what we initially quoted you.
Frequently Asked Questions (Incomplete)
How long will it take to get my photos?
Our standard turnaround time for photos is two weeks for portrait sessions and business class photos, and four weeks for event photography. A curated selection of 10-15 event photos will be ready within 1 day of the event for you to share on social media, but note that there may be additional processing applied to the images before you receive the production version.
Can I print my own photos, or have someone print them for me?
The license that you receive with our digital packages grants you permission to have them physically reproduced. Please note that we cannot guarantee the print quality of photos that you have printed yourself, and we can also not guarantee that all business that offer photo printing will accept the print job. Some larger retailers have policies where they will not print images that appear to be taken by a professional.
Do you have a studio?
Not at this time. However, we do have portable backdrops that take up a very small amount of space, should you require studio type photos. We primarily encourage our subjects to shoot on-location in a natural or urban setting, where natural light is readily available.
Do you do post processing?
Yes, in fact, all our photo services include post processing at no additional charge. We also offer digital touch-ups as well for an additional charge.
What is the difference between post processing and digital touch-ups?
Post processing is where modify the image using only the information that is available from the camera. These adjustments typically involve cropping, level adjustments, hue and saturation, exposure, brightness & contrast, and a few others.
Digital touch-ups are where we are modifying or adding to the image at a pixel level. These types of changes typically involve, but are not limited to, blemish removal, skin softening, face swapping, face shaping, and masking.
How much do you charge for digital touch-ups?
It varies from image to image, and is determined by the amount of work that is required. For minor touch-ups, it will average out to around $15 per image, and for major touch-ups, charges could exceed $45 per image.
Web Design Questions
What Content Management Systems (CMS) to you support?
By default, we support the Wordpress and Drupal Content Management Systems. If you have a CMS that you like to use that is not one of these two, we are open to researching what will be involved with supporting it. Note that this could result in much higher development costs, so it is advisable to let us built on top of a platform that we know, and then let us teach you the basics of using the CMS. We are however, constantly researching new CMS’s, and in the near future, this list of supported CMS’s is likely to grow.
Why do you not offer legacy browser support by default?
Does this mean if my user is using an older browser, my site will not work?
Not necessarily. For many browser vendors, some of the features that we use in our workflow have been supported for several years, and they will work just fine, barring the occasional quirk. The most notable browser on the market that has a history of stale development once a newer version is released is Internet Explorer (IE), since version releases were typically reserved for Service Pack and Operating System updates. Since many users do not rush out and install the latest operating system the moment it hits the market (or ever if they are using older hardware), it was common for some users to have no upgrade paths for their browser, assuming they were using IE.
Fortunately, IE has steadily declined in its total market share in the last few years, and the versions of IE that we do not support (that we know with certainty will not load our sites properly without specialized development) collectively make-up less than 3% of internet users. Since supporting these browsers practically requires us to build a separate site that gets loaded in place of the modern one we’ve been commissioned to build, it essentially doubles or triples our workload, which is why we charge much more to support them.
So what do I do if I want those 3% of users using outdated versions of IE?